If you can take yourself out of your first world techie social media smart-shoes for a second then imagine this: you’re 53 years old, you’ve been in prison from 20 to 26, you didn’t finish high school, and you have a grandson who you’re now supporting because your daughter is in jail. You’re lucky, you have a job at the local Wendy’s. You have to fill out a renewal form for government assistance which has just been moved online as a cost saving measure (this isn’t hypothetical, more and more municipalities are doing this now). You have a very limited idea of how to use a computer, you don’t have Internet access, and your survival (and the survival of your grandson) is contingent upon this form being filled out correctly.
Do you go to the local social services office? No, you don’t. The overworked staff there says that due to budget cuts they can no longer do walk-in advising, and that there’s a 2 week waiting list to get assistance with filling out forms. You call them up on the by-the-minute phone you’re borrowing from your cousin (wasting 15 of her minutes on hold) and they say that they can’t help, but you can go to your public library. OK, so you go to your public library after work…..
It’s worth a few minutes of your time to read the whole thing from the beginning.