Chart of the Day: The Obamacare Website Has Been Working Pretty Well Since Early November


Yesterday the Obama administration released a report showing that the healthcare.gov website is now working pretty well. Not perfectly. Not flawlessly. But pretty well. This confirms anecdotal reports that the site is now quite useable, and it’s important because it’s a proof of concept: if the site can go from disaster to workable in a couple of months, it means that its problems aren’t so deeply structural that they’re never going to be fixed. They were just bugs. And bugs get corrected.

But here’s the thing that struck me when I looked at the HHS report last night: if their metrics are to be believed, they actually had the site working pretty well by early November. It’s just that they didn’t say much about it, instead waiting until their self-imposed December 1 deadline—due, I assume, to an abundance of caution after the horrible rollout. Still, take a look. The charts below are both big and barely legible (perhaps suggesting a whole different federal government IT problem) but what they consistently show is that the site was working tolerably well by November 9 and pretty acceptably well by November 16 (marked by the red bubbles). These metrics still don’t show great performance—especially the 95 percent uptime metric, which really needs to be 99+ percent—but if you need to buy health coverage via healthcare.gov, you can do it. And that means that Obamacare is working too.

Fact:

In-depth journalism that investigates the powerful takes real money and is so damn important right now.But it doesn’t take a Mother Jones investigation to know that billionaires and corporations will never fund the type of reporting (like they do politicians) we do that exists to help bring about change. Instead, our mission-driven journalism is made possible by people power, and has been for 46 years now since our founding as a non-profit.

In “TITLE TK” Monica Bauerlein writes about the perilous moment we’re in, and why it’s so important that we raise $325,000 by the time November’s midterms are decided so we can be ready to throw everything we have at the big issues facing the nation no matter what happens. Please help MoJo’s people-powered journalism with a donation today.

$400,000 to go!

payment methods

Fact:

In-depth journalism that investigates the powerful takes real money and is so damn important right now.But it doesn’t take a Mother Jones investigation to know that billionaires and corporations will never fund the type of reporting (like they do politicians) we do that exists to help bring about change. Instead, our mission-driven journalism is made possible by people power, and has been for 46 years now since our founding as a non-profit.

In “TITLE TK” Monica Bauerlein writes about the perilous moment we’re in, and why it’s so important that we raise $325,000 by the time November’s midterms are decided so we can be ready to throw everything we have at the big issues facing the nation no matter what happens. Please help MoJo’s people-powered journalism with a donation today.

$400,000 to go!

payment methods

We Recommend

Latest

Sign up for our free newsletter

Subscribe to the Mother Jones Daily to have our top stories delivered directly to your inbox.

Get our award-winning magazine

Save big on a full year of investigations, ideas, and insights.

Subscribe

Support our journalism

Help Mother Jones' reporters dig deep with a tax-deductible donation.

Donate