The Hotel Industry Is Apparently Hellbent on Screwing Its Guests


The sheer venality and barefaced contempt for its customers that’s so often displayed by corporate America never ceases to amaze me. I had no idea this was going on:

Microsoft and Google don’t agree on much, but they’ve presented a united front against the hotel industry, which is trying to convince government regulators to give them the option of blocking guests from using personal Wi-Fi hotspots….In October, Marriott settled an FCC complaint about the practice for $600,000 but argued that it hadn’t broken the law and was using technology to protect guests from “rogue wireless hotspots that can cause degraded service, insidious cyber attacks and identity theft.”

….Opponents of the proposal basically argued in filings late Monday that the hotel industry is just trying to keep guests and exhibitors dependent on pricy hotel wireless networks. They suggested hotels have other options for protecting Wi-Fi networks than jamming personal hotspots.

Years ago hotels lost the ability to charge outrageous prices for phone calls, so now they’re engaged in a desperate rear-guard attempt to keep charging outrageous prices for Wi-Fi. Here’s a suggestion instead: provide decent rooms at reasonable prices, and offer your guests additional services at reasonable prices too. Ho ho ho.

POSTSCRIPT: I wonder what the range of these jamming devices is? If Marriott or Hilton ends up jamming a Wi-Fi hotspot that someone is using on a public sidewalk outside one of their hotels, are they liable for damages?

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SIX TRUTHS

Reclaiming power from those who abuse it often starts with telling the truth. And in "This Is How Authoritarians Get Defeated," MoJo's Monika Bauerlein unpacks six truths to remember during the homestretch of an election where democracy, truth, and decency are on the line.

Truth #1: The chaos is the point.

Truth #2: Team Reality is bigger than it seems.

Truth #3: Facebook owns this.

Truth #4: When we go to work, we're in the fight.

Truth #5: It's about minority rule.

Truth #6: The only thing that can save us is…us.

Please take a moment to see how all these truths add up, because what happens in the weeks and months ahead will reverberate for at least a generation and we better be prepared.

And if you think journalism like Mother Jones'—that calls it like it is, that will never acquiesce to power, that looks where others don't—can help guide us through this historic, high-stakes moment, and you're able to right now, please help us reach our $350,000 goal by October 31 with a donation today. It's all hands on deck for democracy.

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