Deep Cleaning: A Play in Two Acts

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We could all use a little entertainment today, couldn’t we? Here’s mine. A few days ago I went to Angie’s List and bought a deal for four hours of housecleaning (i.e., two people for two hours, four people for one hour, etc.). Here’s how it went down:

8:45 am, four cleaners arrive

Cleaner: Do you have any special requests?
Me: Nope. Just clean the house.

9:45 am, with about two-thirds of the house cleaned:

Cleaner: Our four hours is up! Do you want us to stay and clean the rest of the house?
Me: Um, what?
Cleaner: We charge by the hour, and you bought four hours.
Me: You couldn’t clean the whole house in four hours?
Cleaner: We clean a lot better than other people. This is a deep cleaning.
Me: A what?
Cleaner: When I came this morning, I asked if you wanted anything special.
Me: And I said I didn’t.
Cleaner: That means you wanted a deep cleaning.
Me: That’s what that meant?
Cleaner: Yep.
Me: Couldn’t you have just asked if I wanted a regular cleaning or a deep cleaning? Wouldn’t that have been a better way of making sure everything was clear?
Cleaner: The deal you bought was for a deep cleaning. If you call us back for regular service, we’ll do a normal cleaning.
Me: Oh.
Cleaner: So do you want to buy more time?

I passed on the additional time. But I admit I’m curious to get some feedback. It’s true that the listing for this service said it was a deep cleaning. Apparently I read the headline, which only said “housecleaning,” and didn’t read much further. I guess I should be more careful about reading all the fine print in the future.

And yet, surely this was an easy thing to clear up at the start. Did I want a regular cleaning of the whole house, or a deep cleaning of whatever could be done in four hours? I feel pretty annoyed by all this. Should I? Or am I the one at fault for not reading carefully enough?

UPDATE: Interestingly, opinion is split. A majority seems to be on the “you got ripped off” side, but a substantial minority says the service advertised a deep cleaning, and that’s what I got. I should have asked more questions if I wanted to make sure the whole house got cleaned.

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Fact:

In-depth journalism that investigates the powerful takes real money and is so damn important right now.But it doesn’t take a Mother Jones investigation to know that billionaires and corporations will never fund the type of reporting (like they do politicians) we do that exists to help bring about change. Instead, our mission-driven journalism is made possible by people power, and has been for 46 years now since our founding as a non-profit.

In “TITLE TK” Monica Bauerlein writes about the perilous moment we’re in, and why it’s so important that we raise $325,000 by the time November’s midterms are decided so we can be ready to throw everything we have at the big issues facing the nation no matter what happens. Please help MoJo’s people-powered journalism with a donation today.

$400,000 to go!

payment methods

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