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Toys “R” Us sells toy guns, police car models, and fake badges, but the chain’s traffic in make-believe apparently extends to real-life law as well. More than a year after retrieving her son from the back office of a San Francisco Toys “R” Us store—after a security guard caught him carrying around a Yak Bak toy in his pocket—Margaret Chant received a letter containing a fake civil complaint. “You may stop this suit from being filed by making payment according to the terms of the demand letter enclosed,” it warned. The demand letter asked for $365 in civil damages. Unable to come up with the money, Chant contacted Berkeley, Calif., attorney Larry Hildes.

“The first word out of my mouth was ‘scam,'” Hildes says. He says the letter, sent by Florida attorney James R. Palmer, who represented Loss Prevention Specialists (LPS), a Florida collections firm contracted by Toys “R” Us, contained several improprieties. The most obvious: California law allows retailers to collect damages only if a person leaves the premises with merchandise.

So why did Chant receive a letter? “We’re under contract to send a letter to everyone we get a report on,” says LPS president Read Hayes. Rebecca Caruso, a Toys “R” Us spokeswoman, claims that the chain has a right to seek such damages.

Hildes has filed a lawsuit against LPS, Palmer, and Toys “R” Us. “[LPS] has no ability to bring lawsuits except in Florida,” says Hildes. “Fifty percent of the people who get these letters pay, so [LPS is] just playing the percentages.”

SIX TRUTHS

Reclaiming power from those who abuse it often starts with telling the truth. And in "This Is How Authoritarians Get Defeated," MoJo's Monika Bauerlein unpacks six truths to remember during the homestretch of an election where democracy, truth, and decency are on the line.

Truth #1: The chaos is the point.

Truth #2: Team Reality is bigger than it seems.

Truth #3: Facebook owns this.

Truth #4: When we go to work, we're in the fight.

Truth #5: It's about minority rule.

Truth #6: The only thing that can save us is…us.

Please take a moment to see how all these truths add up, because what happens in the weeks and months ahead will reverberate for at least a generation and we better be prepared.

And if you think journalism like Mother Jones'—that calls it like it is, that will never acquiesce to power, that looks where others don't—can help guide us through this historic, high-stakes moment, and you're able to right now, please help us reach our $350,000 goal by October 31 with a donation today. It's all hands on deck for democracy.

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SIX TRUTHS

Reclaiming power from those who abuse it often starts with telling the truth. And in "This Is How Authoritarians Get Defeated," MoJo's Monika Bauerlein unpacks six truths to remember during the homestretch of an election where democracy, truth, and decency are on the line.

Truth #1: The chaos is the point.

Truth #2: Team Reality is bigger than it seems.

Truth #3: Facebook owns this.

Truth #4: When we go to work, we're in the fight.

Truth #5: It's about minority rule.

Truth #6: The only thing that can save us is…us.

Please take a moment to see how all these truths add up, because what happens in the weeks and months ahead will reverberate for at least a generation and we better be prepared.

And if you think journalism like Mother Jones'—that calls it like it is, that will never acquiesce to power, that looks where others don't—can help guide us through this historic, high-stakes moment, and you're able to right now, please help us reach our $350,000 goal by October 31 with a donation today. It's all hands on deck for democracy.

payment methods

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